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Posted by Lina Bifano

Ways To Create and Sustain Brand Loyalty Through Digital Marketing

5 Cost-effective Ways To Create and Sustain Brand Loyalty Through Digital Marketing


Enterprises can be divided into two types – large enterprises and SMEs. What makes a large enterprise sustain its place at the top? What makes SMEs develop into a large enterprise? The answer to both questions is “brand loyalty.” Brand loyalty plays a vital role in a buyer’s decision and ensures a company’s success. Big brands are known quantities, so buyers mostly prefer affordable options from the biggest brands. As a result, SMEs find it difficult competing against big brands.

SMEs look to develop their brand loyalty. Meanwhile, large enterprises, always have the challenge of sustaining their brand loyalty. Below, we’ve listed 5 simple ways that can help create and maintain brand loyalty.

  1. Involve the Customer in Your Content

    Try to include your customers in your content. You can add some of your recurring customer names or photos (after asking them for permission, of course) on your website, blogs, or social media channels. Make them feel special, like they are a part of your business.

  2. Use Social Media

    Use social media channels to improve the customer experience. Since social media can add emotions, they work the best in terms of customer engagement. At times, your customers will need your immediate help. If they don’t get help or information as soon as possible, they might become disappointed in the way you conduct business. Thus, you should make a medium of direct communication and ask for feedback.

  3. Choose the best digital marketing channels

    Always look for opportunities to get in touch with your audience through the trending digital marketing channels. For example, Snapchat has been trending recently after Facebook. Choosing an appropriate channel also depends on your business type. Let your audience know that you share some of the common interests they do.

  4. Develop a Point System

    Developing a point system can be very beneficial. Offer some reward points to your recurring customers to encourage repeat business. This concept was introduced by shopping malls offering membership cards to gain loyal customers. The same model has been continued digitally through loyalty bonuses, reward points, and cash-back incentives.

  5. Celebrate Your Customers

    Celebrating your customers is a good way to make your audience feel special. Offer them some discounts or special offers on their birthdays and anniversaries. You can either send push notifications to your audience or drop them an email.

    These 5 ways are not only effective, they’re cost-effective. In the end, brand loyalty is all about staying connected to your recurring customers wherever they are.

Most of the time, businesses don’t get the time to do all the required online activities. Here’s where Lore Digital, a digital marketing company in MAwith a proven record, steps in. We help by managing all your digital marketing activities. With our strong record of research and analysis, we help SMEs and large enterprises plan and execute a tailored digital marketing strategy regardless of their industry. After all, every business has a different approach and needs different digital marketing strategies.

Lina Bifano

About The Author Lina Bifano

Lina Bifano is the Vice President at Lore Digital and has worked to help businesses achieve their goals through digital marketing solutions. Her extensive knowledge and solid background make for a unique and witty commentary that's both relatable and educational.